A HORRIFIED mum claims Greggs staff ''broke Equality law'' by banning her from breastfeeding in store - telling her to do it in the TOILET instead. Rebecca Reeve visited the Westwood Cross Greggs branch in Thanet, Kent, with her partner Jack Hinkley, 25, and her six-month-old Alfie Hinkley on February 16th.
![[Greggs logo on a storefront.]](https://www.thesun.co.uk/wp-content/uploads/2025/01/greggs-logo-seen-london-great-941186818.jpg?strip=all&w=960)
But after forking out £16 on sandwiches, cakes and sausage rolls, the 23-year-old claims when she asked politely she was told by a male worker she couldn't breastfeed her baby in-store. When the carer disputed the worker's reply, Rebecca claims he said their ''company policy'' didn't allow for breastfeeding in the store.
![[Photo of a mother, father, and their baby.]](https://www.thesun.co.uk/wp-content/uploads/2025/02/telling-toilet-instead-rebecca-reeve-973763435.jpg?strip=all&w=866)
The mum-of-one claims she was even more shocked when they told her to go and feed her baby in the toilet or on the bench outside in the cold. In the UK, breastfeeding in public is legal and protected by the Equality Act 2010 and it's illegal to discriminate against someone for breastfeeding including asking them to stop or leave.
![[A mother holding her sleeping baby.]](https://www.thesun.co.uk/wp-content/uploads/2025/02/9254db0a-7947-4af5-b2b1-b6098a2c98b2.jpg?strip=all&w=923)
After wolfing down their food quickly, Rebecca says the trio walked to M&S where she was able to breastfeed her baby in public with no issue. Horrified, Rebecca claims Greggs broke the law and is now sharing her experience to highlight how she was treated.
Greggs said they were ''very sorry'' this happened and customers are welcome to breastfeed in their shops. Rebecca, from Thanet, Kent, said: "After ordering my food, I said my baby needed feeding and asked if that was okay and he [the Greggs trainee worker] went to check.
"At this point, I wasn't asking to breastfeed, I was just asking if it was okay to sit on the table. "Another man came out and said I wasn't allowed to do that. I said 'do what?' and he said 'breastfeed in here'. "He said it was their policy and told me I needed to do it in a public toilet or sit outside.
"I was very angry straight away. I wouldn't eat my lunch in a public toilet and it made me feel disappointed in this day and age that they wanted me to feed my baby in here. "Also, it was freezing outside. It made me feel that my baby didn't matter to them.
"I was very embarrassed. I went and sat down with my partner and quickly ate our food. "When I sat down, there was a female member of staff cleaning. I asked her if it was okay to breastfeed my baby as I thought her attitude might be a bit different. The NHS recommends breastfeeding your baby exclusively (feeding them breast milk only) for the first six months, but it's completely up to you to decide when you want to bring it to an end - and there's really no right or wrong way to do it.
The NHS says weaning often happens gradually as your baby begins to eat more solid foods. They note that solid food shouldn't replace breast milk, as there is evidence to suggest breast milk helps a baby's digestive system when processing solid food for the first time.
"Once they are eating solids, your baby will still need to have breast milk or formula as their main drink up to at least their first birthday," recommends the NHS. "Cows' milk isn't suitable as a main drink for babies under one, although it can be added to foods, such as mashed potatoes.".
You can also combine breastfeeding with formula, too and the NHS says "phasing out" of breastfeeding is often the easiest way. For example, dropping one feed in the day or at night time. After around a week, you can begin to think about dropping another.
"If your baby is younger than one year, you'll need to replace the dropped breastfeed with a formula feed from a bottle or (if they are over six months) a cup or beaker, instead," they say. You can breastfeed for as long as you want, and while the NHS recommends breastfeeding your baby exclusively for the first six months, you shouldn't feel like you cannot continue for longer.
The World Health Organization says: "Exclusive breastfeeding is recommended up to 6 months of age, with continued breastfeeding along with appropriate complementary foods up to two years of age or beyond.". "She said 'no sorry' and said it was company policy and told me to go to a public toilet or the bench [outside]. It felt to me that they had been told to say this.".
Following the incident, Rebecca says she rang her mum upset who then phoned the Greggs store to complain and claims she was again told breastfeeding wasn't allowed under their policy. Since taking her complaint higher with Greggs, Rebecca says she has been issued a full apology from the firm's head office and the company has opened up an investigation into the situation.
Rebecca said: "My mum said they had broken the law. At the time, I didn't know there were laws around it. "Breastfeeding in public is allowed in public so Greggs have broken the law. "I don't know if an apology can cut the fact that I couldn't feed my son when he was hungry.
"It's stressful as it is when you're a new mum and you do feel vulnerable. "If I had taken him to the toilet to feed him, what would that have made me look like as a mum? I would have looked like an awful mum. "I was very angry and disappointed and it has put me off going back into this Greggs.".