Virgin, Microsoft and BT go down with hundreds reporting issues

Thousands of Virgin Media customers could not get online this morning after a major service outage. Meanwhile, hundreds of users also reported problems accessing BT and Microsoft services, in what is likely to have been a knock-on effect. Problems began this morning, with customers saying they could not access Virgin’s landline internet.

DownDetector, a site which monitors outages, saw issues spike across thre three providers. Angry users tweeted at Virgin that they had been unable to connect to the internet. A spokesperson said last night that they were ‘aware some customers are experiencing difficulty accessing some gaming services’ and that networks teams were investigating.

However, this morning, the problems seemed even worse, with over 9,000 reports of issues. User Tom Johnson wrote: ‘Can’t access anything on work laptop from home – internet, Teams, Outlook. However I can still use Alexa etc.’. Another wrote simply: ‘virgin media is extremely unwell’.

A heat map of the worst affected areas showed London, Nottingham, Birmingham, Manchester and Plymouth badly hit, while there were also reports of problems in areas including Glasgow, Dundee and Belfast. Several people said they the service provider has had intermittent service for weeks, and they were fed up now it seemed to be getting even worse.

Problems with Microsoft 365 were resolved by 12.30pm this afternoon, while reports of problems at BT also decreased around this time. Virgin said that an issue affecting My VM had been resolved, although they were still working on a full fix for the outage.

A Virgin Media spokesperson said: ‘We’re aware that some customers are experiencing intermittent issues with their services. ‘We apologise for any inconvenience and are working to fix this as a priority.’. Got a story? Get in touch with our news team by emailing us at webnews@metro.co.uk. Or you can submit your videos and pictures here.

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