Anger as popular high street fashion chain to change return fee rules and customers are fuming
Anger as popular high street fashion chain to change return fee rules and customers are fuming
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HIGH street fashion giant H&M has made a change to its returns fee that has angered customers. At present, shoppers who order online from H&M and return items pay £1.99 per parcel - but from February 3 the fee is rising to £2.95. Currently H&M customers who have signed up to its loyalty scheme don’t pay a charge.
![[a white sign that says h & m on it]](https://www.thesun.co.uk/wp-content/uploads/2024/08/h-m-logo-outside-hennez-869964949_2ffcd0.jpg?strip=all&w=960){kind=logo}
However, under the new rules they will also pay £2.95 to return. The change was spotted by a user of X.com who posted: "Why does every single store now charge for returns like it’s completely normalised now and no one's complaining???". Another posted: “So @hmunitedkingdom start to charge £2.95 for any online return by post.
“How do they expect anyone to purchase anything online from them? The whole point is that you can’t try it on until it arrives. I will stop purchasing online from their store!”. The issue has proven contentious among shoppers, with many believing they shouldn't be penalised if they buy in good faith and then find the item doesn't fit.
In September, Asos introduced new rules meaning customers who return goods too frequently will have £3.95 deducted from their refund if they keep less than £40 worth of their order. Those with their premium subscription, which offers next day delivery and costs £9.95 a year, will need to keep £15 worth of an order.
H&M introduced a returns fee in September 2023, following the likes of Zara, Boohoo and Next. The wave of new charges followed a surge in online shopping during the pandemic, with retailers reporting that shoppers bought more items in bulk before sending back unwanted products.Customers can still return items for free in stores.
