EE won’t refund in full although my daughter’s mobile was reported stolen Fraudsters’ activity leaves us facing £1,000 costs but telecoms firm will only refund half.
I asked EE to explain its decision to not refund you in full and it says: “It is our process that if a customer notices ‘charge to bill’ payments that they do not recognise, they should contact us immediately.
I have been passed through four different layers of people in EE’s credit control and customer complaints departments, but it is only offering to refund half of this amount, which I don’t think is fair.
I pay the bill and since the theft I have been charged for almost £1,000 worth of Google Play costs over the four months from March to June.
She went straight to a friend’s flat and called EE to cancel the sim and Apple to block the phone.
