The FCA also found that among the list of things people want to complain about is a poor meal when eating out, being ignored by a shop assistant, a parcel arriving late, travel delays, and a bad haircut.
Of course, complaining takes time and effort, so most people will either walk away disgruntled or lack the confidence to take issue with their bad experience.
As I walked out of the store though I realised there was only one way to right this wrong: take it further with the company management and demand an apology for my wasted time.
In 2018, the Financial Conduct Authority (FCA) found that 75% of Brits avoided making a complaint altogether, with younger generations in particular the least likely to be proactive about getting problems resolved or their money back.
So next time you are disappointed with a meal or service, please think about letting that company know.
