Major bank to axe key service for all 1.9million customers in weeks
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MORE than 1.9million customers of a major bank will find it harder to pay money into their accounts after it announced it will axe a key service. First Direct contacted customers yesterday to let them know they will no longer be able to use HSBC UK self-service machines to pay in cash.
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First Direct operates as a telephone and internet-based bank so it does not have any branches. Instead, customers can visit an HSBC branch to access in-person banking services. Previously they could pay in cash at the counter or by using a self-service machine.
But the bank has confirmed that this service will no longer be available from April 9. The change could mean First Direct customers are forced to wait in lengthy queues to speak to someone at the counter. They will still be able to withdraw cash at an ATM or over the counter at an HSBC branch for free.
But they will need to arrange to withdraw money via a counter ahead of time by calling 03 456 100 100. Meanwhile, last month First Direct changed its rules so that customers in the Channel Islands and Isle of Man can no longer pay cash or cheques into their accounts via an HSBC branch.
Customers will be forced to go elsewhere to pay in cash or cheques. First Direct customers will still be able to pay in cash at HSBC Full Service Branches, Cash Service Branches and Banking Hubs. Customers with a 1st Account can use their debit card at any of the 11,500 Post Office locations across the UK to:.
