More than 140 Kenya Facebook moderators diagnosed with severe PTSD
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Exclusive: Lawsuit brought by former moderators against parent company Meta and outsourcer Samasource Kenya. More than 140 Facebook content moderators have been diagnosed with severe post-traumatic stress disorder caused by exposure to graphic social media content including murders, suicides, child sexual abuse and terrorism.
The moderators worked eight- to 10-hour days at a facility in Kenya for a company contracted by the social media firm and were found to have PTSD, generalised anxiety disorder (GAD) and major depressive disorder (MDD), by Dr Ian Kanyanya, the head of mental health services at Kenyatta National hospital in Nairobi.
The mass diagnoses have been made as part of lawsuit being brought against Facebook’s parent company, Meta, and Samasource Kenya, an outsourcing company that carried out content moderation for Meta using workers from across Africa. The images and videos including necrophilia, bestiality and self-harm caused some moderators to faint, vomit, scream and run away from their desks, the filings allege.
The case is shedding light on the human cost of the boom in social media use in recent years that has required more and more moderation, often in some of the poorest parts of the world, to protect users from the worst material that some people post. At least 40 of the moderators in the case were misusing alcohol, drugs including cannabis, cocaine and amphetamines, and medication such as sleeping pills. Some reported marriage breakdown and the collapse of desire for sexual intimacy, and losing connection with their families. Some whose job was to remove videos uploaded by terrorist and rebel groups were afraid they were being watched and targeted, and that if they returned home they would be hunted and killed.
