She didn’t get an apartment because of an AI-generated score – and sued to help others avoid the same fate Despite a stellar reference from a landlord of 17 years, Mary Louis was rejected after being screened by firm SafeRent.
Though she had a low credit score and some credit card debt, she had a stellar reference from her landlord of 17 years, who said she consistently paid her rent on time.
But in May 2021, more than two months after she applied for the apartment, the management company emailed Louis to let her know that a computer program had rejected her application.
She would also be using a voucher for low-income renters, guaranteeing the management company would receive at least some portion of the monthly rent in government payments.
Her son, also named on the voucher, had a high credit score, indicating he could serve as a backstop against missed payments.
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