“In recent years there have been a number of cases of online gambling businesses failing to meet their social responsibility obligations – but this investigation shows that land-based operators also need to make sure they are minimising the risk to customers experiencing harms associated with gambling.
In the UK, support for problem gambling can be found via the NHS National Problem Gambling Clinic on 020 7381 7722, or GamCare on 0808 8020 133.
The Gambling Commission said Merkur had social responsibility measures in place but that staff had failed to follow them.
A high street slot machine operator has been fined almost £100,000 by the gambling regulator after the Guardian revealed how staff allegedly exploited a vulnerable cancer patient.
In a regulatory announcement, the Gambling Commission said it had fined Merkur, which is owned by a German parent company, £95,450 for social responsibility failings.
