In the meantime, take screenshots of any evidence, such as the fact the shop is no longer available online, reports of the scam online, and the product order email (if you have one).
When you’ve got the evidence and the ghost retailer hasn’t replied to your contact, get in touch with the payment provider of the card or platform you used to buy the missing item.
So, let’s take a look at how to spot an online scam and how to get a refund even if the retailer has shut down and scarpered without a trace.
Like any consumer service, if you’re unhappy with the resolution provided by your payment platform or credit card provider, you can raise a complaint with them about it.
This is important because you’ll need to show your credit card company, bank, or PayPal that you tried to resolve the issue with the merchant first.
