The boss of South West Water’s owner has apologised to customers over pollution incidents, including the “devastating” parasite outbreak in Devon, while revealing her salary has risen this year.
Meanwhile, South West Water customers are set to see their bills increase by 23% over the coming five years, helping the company pay for improvements to its infrastructure and reduce pollution incidents.
Pollution incidents at South West Water – which serves about 1.8 million customers in Cornwall, Devon and parts of Somerset and Dorset – soared by 80% to 194 between 2023 and 2024.
Ms Davy told the committee that the company has changed how it checks for water contamination since the crisis in Brixham, Devon, last year.
Pennon, which also owns supplier SES Water, has come under fire for rising cases of sewage spills affecting customers and the environment.
