Deliveroo has said it enjoyed more orders and spending in recent months despite ongoing weaker consumer confidence in the UK. The boss of the delivery firm said it had been growing the selection of products available on the platform to “bring even more of the neighbourhood to consumers’ doors”.
For the UK and Ireland, the number of orders grew by 5% to 43.1 million over the last three months of the year, compared with the same period last year. I'm proud of our progress in 2024 as we continued to strengthen our consumer value proposition. The gross transaction value – meaning the total cost of people’s baskets plus delivery fees – jumped 9% to £1.2 billion year on year.
Across the group, which includes France, Italy and the United Arab Emirates, the gross transaction value rose 7% to £2 billion. Deliveroo said it had seen an improvement in the frequency of orders and the retention of customers despite continued uncertainty among consumers in the UK.
Will Shu, the founder and chief executive of Deliveroo, said: “I’m proud of our progress in 2024 as we continued to strengthen our consumer value proposition. “We enhanced our loyalty programmes, delivered strong growth in grocery and secured new partnerships to expand our retail selection, enabling us to bring even more of the neighbourhood to consumers’ doors.”.
