Passengers will find slippers and spacious economy seats on the full-service airline. The world’s best airlines for the ultimate in-flight experience have been revealed – and Korean Air has knocked Qatar Airways off the top spot following its eighth win in 2024. The airlines had to offer a “full-service experience” including meals, snacks and beverages, an economy seat pitch a minimum of 31 inches, lie-flat business class beds, a seven-star safety rating and a strong financial standing to meet the list criteria.
South Korea’s flag carrier airline was awarded the top overall airline of the year title for its “exceptional focus on passenger comfort”, “generous meal portions” and “outstanding economy class”. Thoughtful touches including slippers and eyemasks, in-flight menus with Western and Korean options and service with a smile cemented the Korean Air’s top spot. AirlineRatings chief executive Sharon Petersen added: "While many airlines have added a 10th seat per row on 777 aircraft and reduced seat pitch in economy to 31–32 inches (down from the previous 32–33 inches), Korean Air has chosen not to follow this trend. They have maintained their original seat configuration and a generous 33-34 inch seat pitch, offering passengers a more comfortable experience.”.
Simon Calder, the six-foot-tall travel correspondent of The Independent, said: "It’s good that an airline bold enough to offer more space in economy has been recognised. This is a welcome exception to the gradual ‘densification’ of economy on other airlines. “But extra legroom comes at a premium; when I flew to Seoul last summer, I chose Korean Air’s budget rival, T’Way, because it was so much cheaper.”.
Also featured in the top 25, former frontrunner Qatar Airways, Air New Zealand and Cathay Pacific all impressed based on passenger comfort. The list was compiled from traveller feedback and aviation experts with consistency, safety and financial stability key factors in the best-in-class awards. As for regional winners, Virgin Australia Regional, delivered an “outstanding travel experience” for its efficiency and customer focus while Vietjet won the best ultra-low-cost carrier award for affordability while maintaining quality.
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