3CX Phone System V20 review
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Why you can trust TechRadar We spend hours testing every product or service we review, so you can be sure you’re buying the best. Find out more about how we test. This review first appeared in issue 357 of PC Pro. 3CX is the place to go for the best IP PBX services, as its phone system software offers an unbeatable range of call-handling features. Not content to rest on its laurels, 3CX has been working hard on development and the version 20 on review represents the most significant update we’ve seen for many years.
![[Integrated admin console of the 3CX Phone System V20]](https://cdn.mos.cms.futurecdn.net/2dHmnhUM4PmakL3ntoxE7J-320-80.jpg)
Security takes center stage here, with 3CX hardening its systems against cyberattacks by using a zero trust model across the board for much stricter access control policies. Only allowing the native 3CX softphone app to be deployed from the Microsoft store adds extra security, and it lets 3CX update it as required without having to tinker with the main Phone System build.
![[New 3CX portal with its detailed system information]](https://cdn.mos.cms.futurecdn.net/Cd4ARLx6LTFTvnhEhcXmZb-320-80.jpg)
One of the biggest changes is with the admin console. Previously, there was a separate management interface, but this has been redesigned and integrated into the client app so admins don’t need separate consoles to use and manage the system. Phone System is available in four plans, with the 3CX Free cloud–hosted edition aimed at micro businesses with up to ten users. The Small Business edition, also cloud-hosted by 3CX, supports up to 20 users and starts at £175 per year, while the Professional and Enterprise editions increase the number of features hugely and can be run on-site, in a private cloud or hosted by 3CX.
![[ViewSonic VG3456C main image]](https://vanilla.futurecdn.net/cyclingnews/media/img/missing-image.svg)
