Four months ago, my son used my car and received two penalty charge notices (PCNs) from Transport for London (TfL).
A month later I received a letter from TfL stating that no payment had been received and that, as the registered keeper, I was liable.
I submitted proof that the debt had been paid in full and was advised that TfL had been instructed to drop the case.
Even though I submitted proof that my son had paid the two PCNs immediately, the case did not end there.
We want to make sure all drivers are treated fairly and, following a review of this case, it’s clear that we should have accepted the evidence that he had attempted to make payment.
