Barclays down: App and online banking not working as outage leaves customers unable to check accounts
Barclays down: App and online banking not working as outage leaves customers unable to check accounts
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A major IT glitch is still affecting Barclays customers, with some locked out of their accounts throughout the night and almost 24 hours on from the bank’s initial outage. Customers were unable to check their accounts on what for many was their January pay day. Huge numbers of Barclays customers were hit by problems around lunchtime on Friday, according to tracking website Down Detector. Barclays said it was aware of the problems, that was “sorry about this” and assured customers it was “working hard to fix the issue”.
“You may have trouble using some features in our app, Online Banking as well as payments in and out of your accounts - we're also unable to help you over the telephone or our Message us service,” the bank said. Frustrated customers are now reaching out to Barclays support via social media. “Due to you Barclays I’m left without money had a food shop due for delivery this morning which now will get cancelled, leave my four kids with no food it’s a joke as (it is) my money,” one X user claimed.
Another added: “How can I eat and keep warm if I can’t get to my funds?”. Another claimed: “Well I’ve just had to put all my shopping back in Tesco never been so embarrassed in my life .. as can’t access my own money.”. One mother claimed she was unable to buy milk for her baby due to the outage. “My four-month-old is out of milk powder and screaming for a feed and I still haven’t been paid,” she said.
She added: “I’ve been in tears for hours.”. In response to one customer on X, the bank said: “I’m really sorry for the inconvenience caused. “We’re having some problems with our systems today and you may have trouble using some features in our app, online banking as well as payments in and out of your accounts.”. The Down Detector website has shown more than 1,600 reports of outages for Barclays banking services since Friday.
In a statement on Saturday, a Barclays spokesperson said: “We’re incredibly sorry for the ongoing technical issues that are impacting our customers’ accounts. “Some may see an outdated balance, and payments made or received may not show. “We’re working hard to fix this issue, and customers should not try to make the payment again. “Customers can use their cards and withdraw cash, and as soon as these remaining issues are resolved, we’ll let our customers know.
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