Barclays says IT glitch that locked customers out of accounts is fixed
Barclays says IT glitch that locked customers out of accounts is fixed
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Fault caused major problems with payments for two days and reportedly disrupted house moves. Barclays said it has fixed the IT glitch that left thousands of customers locked out of their accounts on Friday and Saturday, and promised to compensate them for any losses incurred. The bank said customers could use its payment apps and online services, although some still faced a wait on Sunday to check updated balances and whether payments had been processed.
It admitted that the fault – which saw problems with payments and some customers even reporting that house moves had fallen through – was a “technical issue” rather than due to a cyber-attack or any malicious activity. The effect of the outage was compounded by it starting on the day of the HM Revenue and Customs deadline for self-assessment taxpayers to submit their returns. A Barclays spokesperson said: “The technical issue impacting our customers on Friday and Saturday has been resolved and delayed payments processed. Customers can use our app, bank online, call us, use their cards and withdraw cash.
“We are working on bringing balances up to date for some of our customers and addressing any outstanding issues. We are very sorry for any disruption and will ensure that no impacted customer is left out of pocket.”. The spokesperson added that the bank’s call centres would be open for longer this weekend “and we will be proactively contacting customers who may be vulnerable”. The bank said customers experiencing difficulties due to the outage could contact them to discuss their individual circumstances, but waiting times might be longer than usual with the number of people affected.
Customers were still having difficulties accessing services early on Sunday morning, according to the Down Detector website, which tracks complaints, but reports had begun to tail off. Sign up to Business Today. Get set for the working day – we'll point you to all the business news and analysis you need every morning. after newsletter promotion. On its website, Barclays told customers that balances would be updated by the end of Sunday and all other services were up and running.
