BBC expert says every O2, Virgin, Vodafone and EE user to see change in two days
BBC expert says every O2, Virgin, Vodafone and EE user to see change in two days
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Mobile phone users are being alerted to a significant shake-up in their contracts this week, with a warning that a third of people are 'out of contract' and overpaying by about 25 per cent. Ben Boulos, speaking on BBC Breakfast, stressed the urgency for customers to take action.
Starting this Friday, mobile operators such as O2, Virgin Media, Three, Plusnet, Vodafone, EE, and BT will be prohibited by Ofcom from implementing mid-contract price hikes tied to inflation. January is a prime time for upgrading phones, noted Mr Boulos, with approximately 1.6 million mobile phone contracts set to end this month.
He continued: "And those affected are joining a pretty big club because more than a third of all mobile phone users are actually out of contract, and a similar number of broadband customers are in the same situation. Now if that's you, your bills are on average around 18% higher than those who've signed up to a new deal or perhaps even switch provider when the initial deal ended.".
Ernest Doku from Uswitch advised: "12 months or 24 months is a lifetime, and so when you reach the end of your contract, the mobile market has changed dramatically. So being armed with that information in terms of what you're paying at the moment and when your contract ends, re-engaging, checking on comparison sites to see what the deals are available in the market, even going back to your existing supplier, a lot of these providers do offer really strong retention deals to keep you, just really the the key message is re-engaging with the market as soon as it's possible to do so.".
