Biggest customer service bugbears revealed – including rubbish hold music and not speaking to a real person THE biggest customer service bugbears include rubbish hold music, no option to call back if you get cut off - and not being able to speak to a real person.
To meet this need and help people better manage their relationships with utility providers, the company is running a special helpline for Valentine’s Day, to help people ‘break up’ with their current providers so they can find one that really cares.
A poll of 2,000 adults revealed the biggest gripes when seeking help on the phone to a company, with long waiting times, and being asked to repeat your issue multiple times also on the top 30 list.
“This Valentine’s Day is the perfect time to make the move and break free from bad customer service, and our expert break-up helpline which is open this weekend is ready with friendly, practical advice on how to switch to a more supportive provider.”.
Robyn Hyde at Utility Warehouse, which has also created a quiz that draws parallels between how we manage our utilities and our real-life relationships, said: “We know that for utility suppliers, offering a seamless, friendly and helpful experience for customers is not a nice-to-have — it’s essential.
