Lady Janey - real name Jane Hawkes - has shared handy tips to help Brits get around the seemingly endless waits, automated voices and unhelpful advisors.
I'm a customer service expert - here's how to BEAT the call centre queue and skip straight to speaking to an advisor A customer service expert has revealed her top hacks for beating the pesky call centre queue and being put through to a real person as quickly as possible.
More than a third of Brits said they have waited at least an hour on hold for help with an inquiry, while over one in ten have waited a staggering 60 minutes or more (stock image).
Meanwhile more than a third of Brits said they have waited at least an hour for help with an inquiry, while over one in ten have waited a staggering 60 minutes or more.
Lady Janey said: 'Companies that keep you on hold are relying on you giving up, I really believe that.
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