British Gas has again emerged as Britain’s worst energy supplier for customer service after a slide in satisfaction over the last six months, figures from a leading consumer group reveal.
report shared with the Guardian found that the service offered by British Gas has worsened across all its satisfaction measures since its last analysis of the energy sector last year.
While customer service has broadly improved across the industry, it has declined for customers of British Gas, according to the survey of 4,000 adults across the country.
British Gas was found to be one of the industry’s worst for customer service in Which?’s previous report in May last year, alongside Scottish Power.
A spokesperson for British Gas said the findings were “at odds with the latest customer satisfaction findings published by organisations including the industry regulator Ofgem, Citizen’s Advice and Uswitch”.
