BT complaints: How to contact customer services
BT complaints: How to contact customer services
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We explain everything you need to know to effectively complain to BT. Copy link. twitter. facebook. whatsapp. It is can be a frustrating experience to reach BT with a customer complaint, and even more taxing actually getting your complaint resolved. In this article, we provide you all the information you need to get through to BT’s customer complaints team via all available means, including telephone, email and social media.
Sending a letter to the CEO marked “private and confidential” used to be an effective way of getting a complaint resolved, but it’s less successful now that so many people do it. However, it may be worthwhile contacting the CEO of BT Group, currently Allison Kirkby, by email. Complaining on social media can be effective. On X, you can contact @bt_uk – copy @MoneyTelegraph into your tweets so we are aware of your issue.
Alternatively, try contacting BT on its Facebook or Instagram page. If your complaint hasn’t been resolved within eight weeks, or you’re not happy with the outcome, you can make a formal complaint to the communications ombudsman service. This is a free, impartial service for communications consumers. It will investigate customer complaints and its decision is binding, so BT would have to pay up if it found in your favour.
