Fashion brand fronted by Fearne Cotton and sold in M&S makes big change to return rules
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A FASHION brand fronted by Fearne Cotton and sold in M&S has made a big change to return rules. Bohemian clothing brand Nobody's Child has said it will start charging £3 for customers to return online orders, making it the latest in a string of retailers to clamp down on the process.
![[Fearne Cotton in a floral dress.]](https://www.thesun.co.uk/wp-content/uploads/2025/01/ferj_2JPG-JS964146568.jpg?strip=all&w=590)
The brand, famed for its flowing dresses and collaborations with presenter-turned-podcaster Fearne Cotton, said the money would be automatically deducted from the amount shoppers receive after they process a return. Customers will also be charged per item they return, meaning they cannot send back multiple items in one go in an attempt to reduce the fee.
![[Updated returns policy with £3 fee, exchange options, and new order enhancements.]](https://www.thesun.co.uk/wp-content/uploads/2025/01/unnamed_64b57d.jpg?strip=all&w=587)
However, shoppers can exchange a garment for a different size or style without the return fee and free standard delivery. They will also be able to make changes to their order after making a purchase, including adding a discount code and changing the delivery address.
Nobody's Child said it was trying to make "purposeful change" and break the "buy, return, repeat cycle.". It added: "Whilst we will continue to cover the majority cost of returns this £3 contribution will ensure we can continue offering quality products at fair prices.".
The pricey retailer, which also has a number of concessions in M&S, joins a barrage of shops that now charge for returns. This includes ASOS who now deducts £3.95 from shoppers' refund if they keep less than £40 worth of items. This fee applies to customers who are considered to be "regular" returners.
