The boss of the UK’s Financial Ombudsman Service (FOS) has quit, months after Chancellor Rachel Reeves said she would overhaul the public body.
Ms Thomas said: “It has been an absolute privilege to lead the Financial Ombudsman Service through this period of rapid transformation and innovation.
The Chancellor said last year: “The Financial Ombudsman Service plays a vital role for consumers to get redress when things have gone wrong, and that will not change.
The FOS said James Dipple-Johnstone, who was Ms Thomas’s deputy, will take on her chief ombudsman role on an interim basis.
The chief executive, who had come under fire for the FOS’s role in the motor finance commission scandal, only started the role in October 2022.
