High street food chain is making a big change to checkouts as boss admits mistake A HIGH street food chain has announced it's making a big change to its restaurants after bosses admitted it made a mistake using too many self-service checkouts.
"Assisted belted checkouts", designed to accommodate larger trolley shops were rolled out in 45 M&S Food Halls late last year.
Chief financial officer Michael Gleeson told The Telegraph: "I think we have reached a level of self-checkouts and scan and go where we feel that works best for our customers, and we feel we've got the balance just about right.
Clothing retailer Next said last month it would introduce self-service checkout tills in some of its stores in a bid to cut costs.
Sainsbury's boss Simon Roberts said last year that customers love the supermarket's self-service machines and value the "speedy checkout".
