I'm an ex-Emirates flight attendant - and this is the psychological technique cabin crew are taught to calm passengers down Witnessing a bout of air rage is never pleasant, but one former flight attendant has revealed something that will bring some comfort – that cabin crew have been trained to deploy a psychological negotiation technique to calm persistently problematic passengers down.
Ex-Emirates flight attendant Marika Mikusova (above) has revealed the technique cabin crew are taught to calm down angry passengers.
'So, if you see a kneeling flight attendant in the aisle who isn't smiling but just listening attentively to the passenger and occasionally nodding, you know what it is all about.'.
During the first stage, the flight attendant is all ears.
If the passenger is sitting down, it is a good idea to crouch down so that he or she does not feel that we have a psychological advantage by standing and looking down at them as if we were their parent, teacher or any authority figure.
