London council pays tenant £4.7k after taking 11 months to repair ‘exposed’ electrical wires in bathroom
London council pays tenant £4.7k after taking 11 months to repair ‘exposed’ electrical wires in bathroom
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A London council has agreed to pay a tenant nearly £4,800 after taking 11 months to repair exposed electrical wires in his bathroom. Westminster City Council has now apologised and vowed to carry out a review of the tenant’s case. According to a report before the council, the tenant, who has not been named, had been living alone in community supported housing and was suffering from asthma, rheumatoid arthritis and depression at the time of his initial complaint in December 2023. The resident said they had been reporting the issue for some time but no repairs had been completed.
The man also requested adaptations to the bathroom to make it more suitable, including a level-access shower as water was not draining properly. The tenant was assessed a month later and told the adaptations were not possible and was instead advised to bid for other properties.
The council said they were not previously alerted to a leaking shower but sent a surveyor on January 2, 2024, who was not able to access the shower unit because there was no power. The tenant escalated their complaint in September 2024 saying many of the problems in their initial complaint still hadn’t been resolved.
A surveyor was sent to inspect the property on October 1 and three weeks later, contractors renewed and rerouted cabling in the bathroom and updated the fuse box. An investigation by the council then found the electrics kept tripping, affecting the shower supply.
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