Luxury tights brand Wolford apologises for delays to orders and refunds
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Exclusive: Skinwear firm admits delivery services overstretched amid heavy criticism from customers. The luxury tights and lingerie brand Wolford has apologised after heavy criticism from customers over delays to orders and refunds, admitting its delivery services were overstretched.
Shoppers have taken to the reviews site Trustpilot to warn others against making orders, with some saying they had waited for more than a month for their goods to arrive and had been unable to obtain a refund. Almost 90% of the 460 reviews of Wolford give the Austrian brand, where a pair of tights costs from £25 to £200, just one star.
In a review posted this weekend, one shopper said they had not received items paid for in November: “Was suppose[d] to wear tights for Christmas party and then New Year’s Eve still haven’t received my order. What the heck.”. Another wrote: “Ladies, DO NOT BUY from Wolford the[re] are so many great tights with amazing quality that really gives us better service and will value [customers] like us.”.
The company, which is part of the Chinese-owned luxury group Lanvin, told the Guardian that “unforeseen complications led to longer-than-expected delays” after it switched to a new delivery provider last year to “improve efficiency”. “First and foremost, we sincerely apologise to our customers for the challenges they have faced with our online shopping platform in Europe and the UK. We deeply regret any inconvenience caused by issues related to orders, payments, and refunds,” Wolford said.
