MPs quiz bank bosses over scale of IT failures after Barclays outage A group of MPs has asked the bosses of nine banks to reveal the scale of recent IT failures and compensation payouts, after an outage led to days of disruption for Barclays customers earlier this month.
The lenders, also including NatWest, Santander UK, Allied Irish Bank, Bank of Ireland and Danske Bank UK, have until February 26 to respond to the letters.
Barclays’ UK boss Vim Maru has been requested by the Treasury Committee to explain in more detail what caused the recent outage and how it was dealt with, and also how it expects to manage a slew of customer complaints.
Addressing the UK chief executives, it asked them to outline the total amount of time that services have been unavailable due to IT failures in the past two years, and the number of customers affected.
MP Dame Meg Hillier, chairwoman of the committee, said: “When a bank’s IT system goes down, it can be a real problem for our constituents who were relying on accessing certain services so they can buy food or pay bills.
