My move from hell: I expected moving to my new home would be easy after hiring a removalist to help. I had no idea how bad it would be...
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I decided to use professionals when I recently moved. The company, aptly named 'Xtra Easy Removals' promised to make everything stress free. They even revealed they'd dismantle big items such as beds and trampolines, and put them back together at the new house.
![[The movers told their boss that they had left so much stuff at the house because the truck was full - but I took a photo of it as they were getting ready to leave. It was packed badly but there was plenty of space]](https://i.dailymail.co.uk/1s/2025/01/12/22/93337383-14208881-The_movers_told_their_boss_that_they_had_left_so_much_stuff_at_t-a-7_1736720327867.jpg)
I sighed in relief. Moving is a big job, and I was happy to palm off those fiddly things. I actually thought that this time, relocating would turn out to be 'extra easy'. Spoiler alert. It wasn't. In fact, I would go as far as to describe it as the move from hell.
![[I had colour coordinated the rooms and bags and boxes and furniture to make it easy yet the wrong stuff was put in each room. They said this room was full - but everything had just been placed in the doorway]](https://i.dailymail.co.uk/1s/2025/01/12/22/93337363-14208881-I_had_colour_coordinated_the_rooms_and_bags_and_boxes_and_furnit-a-2_1736720326626.jpg)
The removalist left a lot of stuff at my old house. Things that did make it onto his truck were damaged. Boxes and furniture were dumped in the new loungeroom in a way which made it dangerous and inaccessible, and important parts of two beds went missing.
![[This wardrobe was dumped in the garage first and after begging they finally popped it in the loungeroom but said it wouldn't fit in the room or down the hallway - so I dragged it down myself and it fit fine]](https://i.dailymail.co.uk/1s/2025/01/12/22/93337371-14208881-This_wardrobe_was_dumped_in_the_garage_first_and_after_begging_t-a-3_1736720326628.jpg)
To make things worse, the owner of the company, Amanda Xerri, was rude and blunt when approached about the poor service. She offered a 'sincere' apology - but in the same email denied responsibility, told me the missing items (including a beam) were in my home 'somewhere' as they were not on the truck, and that anything left behind at my old place was because the truck was full.
![[I asked them to take particular care of this antique couch - I laughed and said I know it doesn't look like much but it has been in the family for a very long time and please don't take the cover off. It was put on its side, boxes were initially on top. No idea where the cover is]](https://i.dailymail.co.uk/1s/2025/01/12/22/93337365-14208881-I_asked_them_to_take_particular_care_of_this_antique_couch_I_lau-a-6_1736720327627.jpg)
Most of my stuff was dumped in the living area - a space which should have just had two rugs, a two-seater couch, two armchairs and a cupboard. The movers told their boss that they had left so much stuff at the house because the truck was full - but I took a photo of it as they were getting ready to leave. It was packed badly but there was plenty of space.
![[The centre beam to my son's bed is missing - which is annoying given it provides stability. I didn't realise it was missing on the day because they refused to put the beds up and said they didn't know how - despite them being normal beds]](https://i.dailymail.co.uk/1s/2025/01/12/22/93337373-14208881-The_centre_beam_to_my_son_s_bed_is_missing_which_is_annoying_giv-a-4_1736720326632.jpg)
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