During the call, Tanner said he’s tested the AI system himself nearly four times a week, and the experience is “exceptional.” He said the one thing he could share about the drive-thru add-on is that it is enhancing sales.
Tanner explained that the AI order taker — dubbed FreshAI — will continue to expand, with 500 to 600 restaurants expected to have the system by the end of 2025.
The company also said that FreshAI is more than just a speaker and microphone, noting that the system gives a “personalized, responsive experience” for all of Wendy’s customers.
“The AI order takers are garbage and get the order wrong so often I've had to have an employee start taking my order instead because it was so bad,” a third agreed.
500 to 600 Wendy’s restaurants will have AI order takers at drive-thrus by the end of 2025.
