A survey from U-Switch released last year showed growing up in the social media age has led the younger generation to move away from voice calls to other ways of communicating with friends and family - increasingly choosing to communicate via social media and voice messages.
It is not the main function of their phones these days, they can do anything on the phone, but we automatically default to texting, voice notes, and anything except actually using a telephone for its original intended purpose, and so people have lost that skill.
She said: "If they’ve missed out two years’ worth of social interaction and ebb and flow, then that obviously plays into how they’re feeling about being in social situations (and) in larger contexts, especially when they’re feeling uncomfortable.
In an interview with CNBC, Liz Baxter, from Nottingham College, pointed out that making calls is not what most people use their phones anymore.
The second most popular reason for not answering the phone was ‘wanting to find out who the person is first’, with half giving this as a reason - showing just how wary we now are of unfamiliar callers.
