Asking for Paddy Power's defence to be struck out and summary judgment granted for Mrs Durber, her barrister said that the terms and conditions relied on by the bookmaker "were not sufficiently brought to Mrs Durber's attention," are "unenforceable" because they clash with Mrs Durber's rights in relation to online purchases under the Consumer Rights Act 2015, and that they also clash with Paddy Power's own game rules for the Wild Hatter slot.
The court was told that Paddy Power is relying on the terms and conditions of their online games, which state that the customer "fully accepts and agrees that random number generator software will determine all outcomes of the game" and that the bookie "will not be liable" for payouts offered as a result of "systems or communication errors".
Woman takes Paddy Power to court over ‘murky’ T&Cs after refusal to pay £1m jackpot Paddy Power argued that what is shown on the screen to a customer playing online slots is irrelevant ‘wallpaper’.
Corrinne Durber, a gardener and keen golfer from Gloucestershire, was told she had won the "monster jackpot" of £1,097,132.71 whilst playing Paddy Power's Alice in Wonderland-themed online slot game "The Wild Hatter" during the Covid pandemic in October 2020.
The game features an additional bonus "jackpot game," which can be triggered by matching three jackpot symbols - which is exactly what Mrs Durber did, her barrister told the judge.
