The Scottish chief executive, with a distinct Glasgow accent, moved last year from the glamorous world of magazine publishing at Future – based in Bath and home to glossy titles including Marie Claire and Country Life – to funeral provider Dignity.
Zillah Byng Thorne bringing funeral firm Dignity back to life Zillah Byng-Thorne is on one of the longest journeys it is possible to take in business.
In the workshop a carpenter is hammering a silk lining into a dark, teak coffin replete with shining brass handles.
Revival: Zillah Byng-Thorne is engaged in a complex turnaround at Dignity.
It's at a point in their lives when they don't have muscle memory or experience and need to be guided through it,' she earnestly explains.
