A woman who cancelled 15 minutes before her beauty treatment was set to start has sparked a serious debate after making an 'entitled' request. Not only did she cancel at late notice, she also demanded to keep her deposit so she could put it towards another treatment at a later date when she would be able to attend. When the beauty therapist said she wouldn't be able to do that – but could rebook on her website – the client quickly grew angry.
On the Beauty Growth Academy podcast, host Alysha Bradley read out the exchange between the client and worker, leaving people gobsmacked as to how you could act so cheeky. The client said she wouldn't be able to make her appointment, but she didn't want to lose her deposit, so she asked whether she could come in "next week" as an alternative.
Alysha explained that the cancellation came "15 minutes before she was due to come for her one-hour appointment," and the beautician thanked her for letting her know she wouldn't be able to attend, but as per her booking policy, she would be "unable to move" the appointment as she cancelled with less than 48 hours' notice.
"To rebook your appointment, please use the booking link on my website. Hope everything is okay," she finished the text by writing. The client then said that she couldn't "help that something has come up," asking once more to just "move" her appointment so she didn't have to pay another £20 deposit. "Money is tight for me at the moment, and I've been coming to you for ages now! Surely you can understand," she said.
