Broadband provider Community Fibre is “working on a solution” to a service outage, after customers reported being unable to get online, the company has said. The internet provider apologised to customers and said it was aware some “may be experiencing disruption to their service”. It confirmed engineers were working on the issue, but did not specify what had caused it. Service status website Downdetector said Community Fibre users began reporting issues with internet access late on Monday morning, with the number of reports of an issue quickly spiking to over 10,000.
In a full statement on its website, Community Fibre confirmed “network issues” were “affecting multiple customers”. “Some customers may be experiencing disruption to their service,” the statement said. “Our engineers are aware of this issue and working on a solution as their top priority. “We apologise for any inconvenience caused and appreciate your patience.”. The broadband provider has more than 300,000 customers, mainly across London and the surrounding areas.
