“It’s pretty shocking that in 2025 even one of the most reliable broadband providers in the UK still sees 19% of its customers experiencing broadband outages,” said Peter Ames, Broadband Expert at Broadband Genie.
Many of the studied broadband providers belong to UK regulator Ofcom’s automatic compensation scheme that lets you claim £9.67 per day if you still have no service for more than two full working days after first reporting the outage to your provider.
New research from comparison firm Broadband Genie has just revealed the best and worst UK providers when it comes to overall reliability, and it appears to be bad news for those using Three Mobile.
Broadband Genie advises that if you’re experiencing a loss of broadband connection but get your service from another ISP, you’ll have to request compensation directly from your provider.
Broadband Genie's survey showed that just 40% of Three's users hadn't suffered from any outages - that means 60% of Three users may have been left offline at some point.
