I asked for a cropped bob at the hairdressers but bawled...

SHE'D found a cute picture to use as inspo for her latest haircut. And despite taking the snap into the hairdressers as a reference point to start from, Ashley was left mortified when she saw the style that she'd been given. She took to TikTok to share both before and after snaps, as well as the inspiration picture, writing: "What I asked for...

Image Credit: The Sun [Close-up of a woman with blonde hair and dark lipstick, wearing a brown shirt.]

"What I got...". Ashley also used the hashtags "hairfail #haircut #frenchbob #salon #fail #crying #sad". In another TikTok slideshow, she revealed she had asked for a refund the next day, sending an email to the salon to complain. "I showed the stylist this reference picture and a bob similar to this and this is what she gave me," she wrote in the email.

Image Credit: The Sun [Woman with a new bob haircut.]

"I was too embarrassed to say anything the other day. "My hair is ruined... "Is there any way I can get a refund or someone to fix this?". The salon then replied saying that there was "definitely a disconnect" between Ashley's inspiration pictures and her finished look.

Image Credit: The Sun [Person with a short, blunt bob haircut in a car.]

However, after speaking to the stylist themselves, she said that she had claimed Ashley showed her a different inspiration picture "from the front", and said she had checked with her as to the length she wanted. The salon owner then apologised, and offered her either a refund or a "consultation and service edit" with a top level stylist to do "more blending and add in some soft layers".

Ashley then sent the requested picture in, adding: "I don't know how it can be fixed unless I get it all chopped off?". To which the salon owner replied: "I completely agree with you that a service edit would not change it for the better so I would like to provide you with a full refund".

She also said she was going to gift Ashley a product from their "Extreme Length" line, which contains Biotin to help promote hair growth. "I deeply apologise that you have had to endure this as I know hair is such a personal thing," they concluded. "I don’t understand how this happens," one person wrote in the comments section of the TikTok.

Anabel Kingsley, Consultant Trichologist and Brand President at Philip Kingsley spoke exclusively to Fabulous. Not looking after your scalp. Your scalp is an extension of the skin on your forehead and it should be given similar attention and care to the skin on your face. Scalp health is vital to healthy hair growth. Your scalp is your hair’s support system, and a flaky or inflamed scalp can contribute to hair loss and also impact the quality of hairs as they emerge from the follicle. Do cleanse and tone your scalp frequently. Try to leave no more than 2 days between shampoos.

High heat styling. The most common cause of hair damage is high heat styling – either with a blow dryer or straighteners. While it may take a little longer, a low to medium heat setting will give you great styling results, but without dryness, breakage and split ends. You should also always use a heat protective product such as our Daily Damage Defence and don’t hold your dryer right next to your strands.

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As another added: "I know a lawyer. You should sue.". "You need financial compensation to be honest," a third insisted. "It’s giving woman paused instead of girl interrupted…" someone else said. Ashley then revealed in another TikTok that she'd made the decision to shave off all her hair to start again with a fresh slate.