A grieving woman has hit out at budget airline Ryanair after she was charged £115 to amend a flight she'd booked with her late sister who died in a tragic accident. Anita Kozłowska, from Coventry, booked a sisters' trip to Lanzarote with her sibling Ada, who lives in Poland, for September 2025 to mark Ada's 30th birthday.
![[Anita was told by the budget airline that they could not modify the booking, which she thought was 'bonkers']](https://i.dailymail.co.uk/1s/2025/01/09/09/93903621-14266181-image-a-3_1736416239185.jpg)
She booked the trip via On the Beach with Ryanair flights and kept it a secret from her sister, as she wanted to surprise her. But just days later, Anita received the heartbreaking news that her family had been killed in a tragic car accident in Poland.
![[Anita reluctantly shelled out £115 to change the flight details on the Ryanair app]](https://i.dailymail.co.uk/1s/2025/01/09/09/93903623-14266181-image-a-2_1736416236955.jpg)
Anita's mother, sister Ada and her three-year-old nephew and six-year-old niece died after the vehicle they were travelling in was hit by a train in Masuria on November 3, 2024. A month after their deaths, the grieving 36-year-old contacted Ryanair to try and amend the name on the booking.
![[Ryanair told her that she could get a refund and re-book the holiday but said they could not alter the booking (stock image)]](https://i.dailymail.co.uk/1s/2025/01/09/09/93905221-14266181-image-m-16_1736416692643.jpg)
But instead of receiving support, Anita, from Coventry, claims she was told the airline didn't have the procedures to do this and that she would have to pay £115 to alter the booking. Anita tearfully told Coventry Live: 'I have lost four family members in the blink of an eye... that was meant to be a present for my sister that I never had a chance to even surprise her with [it], and I have explained that to Ryanair.'.
Anita Kozłowska (pictured) booked the trip for her sister Ada as a 30th birthday surprise and she never got to tell her. After sending off her loved ones in Poland, Anita made the decision to change the booking, which initially had Ada's name on it and wanted to take her little cousin on the vacation.
