Around 50,000 high-profile passengers use Heathrow’s personalised ultra-premium service annually. Heathrow has unveiled a new look for its luxury VIP terminal after a £3 million refurbishment. As part of a three-year rebrand, the private terminal now features upgraded lounges, a redesigned atrium and curated artwork, including Banksy and Warhol pieces. The Windsor by Heathrow has eight private lounges for high-profile passengers to take off from “discreetly”.
![[Heathrow first introduced The Windsor Suite in 2008]](https://static.independent.co.uk/2025/02/11/8/14/TheWindsorByHeathrow_2[38].jpeg)
From £3,812 for up to three guests, the luxury service offers private chauffeurs from front door to plane, all airport formalities, private butler service and exclusive dishes from Michelin-starred chef Jason Atherton. Heathrow first introduced The Windsor Suite in 2008, with the commercial service officially rolled out ahead of the London 2012 Olympics. A “select” 50,000 of Heathrow’s 83.9 million passengers use the personalised VIP service annually.
![[Works from modern British artists such as David Hockney are available to buy onsite through a QR code]](https://static.independent.co.uk/2025/02/11/8/50/TheWindsorByHeathrow_4[92].jpeg)
The suite “doubles as a private art gallery” with works from modern British artists such as David Hockney, Tracey Emin and Francis Bacon, available to buy onsite through a QR code. On the menu for pre-departure plates, fine dining options from Jason Atherton include English butter shortbread with praline cream, Earl Grey tea ice cream, custard sauce and charred mandarin. The exclusive departures lounge says it offers “unmatched discretion, convenience and a seamless travel experience” from door to plane.
Popular destinations for The Windsor’s high-profile passengers are Doha, Riyadh, Dubai, Los Angeles and New York, which are served by Etihad, Qatar, BA, American Airlines and Emirates. Charlotte Burns, VIP lead at Heathrow, said: “The Windsor by Heathrow is more than just a rebrand, it’s a testament to our heritage in pioneering luxury travel. From our carefully curated interiors to our exceptional service, we provide our guests with an unparalleled experience that reflects the finest of British hospitality.
