Look back in anger: Oasis fans outraged as Ticketmaster cancels reunion tour tickets unexpectedly

One fan said their ‘dreams have been crushed’ after Ticketmaster accused them of being bots. Oasis fans are crying their hearts out after Ticketmaster unexpectedly cancelled their tickets to the band’s reunion tour – as they thought they were bots. Several ticket holders received emails from the company that said bots were identified in the purchase of their tickets for the band’s tour this year, and urged them to fill out a form to resolve the issue.

In August 2024, thousands of fans sat in virtual queues for up to eight hours to secure tickets to the surprise reunion tour, but some were left disappointed when the Ticketmaster site crashed or pushed them to the back of the queue. Ticketmaster is subsequently being investigated over the inflation of ticket prices for the reunion tour, with general admission tickets more than doubling in price under the company’s “dynamic pricing” model.

One fan who was excited to see the band live with her three friends at Heaton Park in Manchester on July 19 said she felt “crushed” after finding out her tickets were cancelled. Leighah Conroy, 24, from Cumbria, said her friend, who does not wish to be named, purchased the tickets on August 28 last year but received an email from Ticketmaster on Friday claiming it was “identified that bots were used to make this purchase”.

“To say that we’re bots is totally out of order for Ticketmaster because we tried all day to get the tickets,” Ms Conroy told the PA news agency. “Our heads have been pretty battered these past 24 hours.”. “I felt sick in the stomach. It’s a band you’ll never experience or see again and it’s been on my bucket list for years. It just feels like my dreams have been completely crushed.”.

Conroy said that each of them paid £150 per ticket, while a room in a hotel for the night was £200 per person, in addition to £40 travel. The fan was sent a screenshot of her friend’s email which she posted on X/Twitter, in an attempt to process their issue quicker after her friend did not receive a response from the company about their tickets. She described the company’s handling of the situation as “totally outrageous”, adding: “A lot of fans are wanting answers as to why this has happened, and we’ve just got no answers whatsoever.”.

Another fan, from Spain, received the same email on Friday. She had spent more than £3,000 on tickets and accommodation for her family to see Oasis at London’s Wembley Stadium on 3 August. Marta Bonnet, 48, thought the email was fake at first, but after realising it was Ticketmaster, she has said she does not intend to purchase tickets through the company for future gigs. “At first we thought this email was fake or a spam email, but no it was true,” the lawyer from Tenerife in the Canary Islands told PA.

“We usually use Ticketmaster to buy our tickets… But now, how can I trust this page which is supposed to be the official page? I really can’t believe what has happened.”. Ms Bonnet spent over £1,000 in August to secure four premium tickets, and had spent more than £2,000 on accommodation and flights for her family. She said it was unlikely that she would be refunded for the plane tickets. A spokesperson from Ticketmaster said: “Anyone who has been contacted and believes a refund was made in error has been sent a form to fill in for the tour’s promoters to review.”.