Customers of Nationwide had problems accessing their accounts, with some saying they had to leave shops as they couldn’t pay. The popular building society confirmed on X: ‘Sorry, some account information may not be displaying online at the moment. ‘We’re working to get things back to normal as quickly as we can.’. The bank later updated to say that the problem had been resolved, though not before having to respond to dozens of unhappy users.
![[Branch of Nationwide in Cheapside, City of London]](https://metro.co.uk/wp-content/uploads/2025/02/GettyImages-2182697110.jpg?quality=90&strip=all&w=646)
One customer wrote to them: ‘@AskNationwide it’s really embarrassing when you’re about to pay for your shopping and you have to leave because I can’t transfer the money from my savings to my current account. Both of which are with Nationwide! I would like to complain actually.’. Another asked: ‘Has your mobile/Online banking gone down? My accounts aren’t loading.’. Meanwhile, one more user told them: ‘I am unable to use card or Apple Pay so unfortunately no card services are not working.’.
Reports of issues began around 1.30pm, and the bank said publicly that everything had been resolved around an hour later. Nationwide said in a statement: ‘Due to a technical issue, some customers were unable to view all their account information earlier today. ‘This was resolved within half an hour and everything is now working as normal. We apologise for any inconvenience caused.’. Nationwide is not the only high street bank to have problems recently.
Barclays was hit by an IT issue lasting a whole weekend in January, with one customer telling Metro he feared to fill his car up with petrol in case he could not access more money. Got a story? Get in touch with our news team by emailing us at webnews@metro.co.uk. Or you can submit your videos and pictures here. For more stories like this, check our news page. Follow Metro.co.uk on Twitter and Facebook for the latest news updates. You can now also get Metro.co.uk articles sent straight to your device. Sign up for our daily push alerts here.
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