Ana Mostarac took to X (formerly Twitter) on Wednesday to air her grievances with Airbnb’s policy after she tried to request help with rebooking her accommodation further away from the Palisades fires, which have burned through more than 17,000 acres this week, with other blazes contributing to destruction across the county and leaving a thousand structures destroyed.
An Airbnb customer who was initially denied the rebooking of her Airbnb reservation under a “major events” policy near the Palisades wildfires in Los Angeles has received a full refund.
Airbnb’s Major Disruptive Events Policy states that guests are covered if certain events affect their reservation location, occur after the time of booking and prevent or legally prohibit completion of a future or ongoing reservation.
“To clarify, I called Airbnb to request help with rebooking accommodations farther from the danger zone,” said Ms Mostarac, adding that she was not demanding a refund.
Airbnb offers refund to guest after Palisades fires booking complaint went viral The guest eventually was offered a refund.
