British Airways frequent flyers react to Executive Club changes
Share:
Plane Talk: ’Spend, spend, spend’ is the message from BA to passengers who crave elite status with the airline. “British Airways, you clearly don’t care about the ordinary travellers.” So says C R A Scott, one of dozens of people who responded on social media to my article about the impending changes to the BA frequent-flyer programme. A large majority of comments are scathing about the carrier’s move.
“Another screwed-up idea from our ex-favourite airline,” writes HK of Guildford. “Already losing former loyal frequent flyers who choose to go elsewhere.”. Neil Orpen notes the changes come into effect on 1 April, and wonders: “Has anyone checked whether this was just an April fool released early? I find no other sensible explanation.” And Nic says BA has “lost the plot with this announcement.” adding: “A guaranteed way to lose loyalty from your customers!”.
A brief refresher: British Airways launched its Executive Club in 1982. Since then it has been through many iterations. Currently, there are five tiers: Blue, Bronze, Silver, Gold and Gold Guest List. Blue is entry level, and means you get wifi messaging on board and the ability to earn Avios points. Bronze is a little better: seat selection from a week ahead of travel, preferential check-in and priority boarding. The giant leap is to Silver, whereupon you can access Club lounges, make a free choice of seats at the time of booking and be gifted extra baggage.
Silver, I contend, would suffice for most of us. But Gold and Gold Guest List bestow access to the highest echelons of lounges, such as the Concorde Room at Heathrow Terminal 5, and allow the member to select the front row window seats in First: 1A and 1F.
