Capital One goes DOWN with customers struggling to send payments or access cash
Share:
Capital One has been hit by a nationwide outage, preventing customers from sending payments or accessing their money. Downdetector, a website that monitors online issues, shows the bank's services went down starting around 5am ET. Customers reported issues with making deposits, accessing account balances and online login.
![[The outage comes as Capital One was accused of 'cheating' customers out of $2 billion in interest payments on savings accounts]](https://i.dailymail.co.uk/1s/2025/01/16/16/94166143-14292257-The_outage_comes_as_Capital_One_was_accused_of_cheating_customer-a-54_1737044527876.jpg)
One Capital One user claimed they spoke to a manager who said that the bank has been having issues with early deposits since Wednesday. 'He stated if not posted by regular pay date, then to file a claim with them,' they said. Another person said there are 'high call volumes' when calling customer service to inquire about issues hitting Capital One services.
Many people are frustrated over their direct deposit not reflecting in their accounts. A major US bank has been hit by an outage, preventing customers from sending payments or accessing their money. Downdetector's outage map shows issues are largely focused on the East Coast, likely due to people checking their bank accounts before heading into work.
ome issue reports are coming from Texas and Southern California. Approximately 77 percent of reported problems to Downdetector cite deposits, 15 percent for account balances and a small eight percent of the reports list online login. Users are sharing updates about the outage on Downdetector. One user, 'Jenny,' said: 'I was told 'By the end of day' we should all get the [direct deposit]. Guess we will see.'.
Another claimed they spoke to a customer service representative who said the problem stems from the Automated Clearing House (ACH), which is a nationwide network through which depository institutions send each other batches of electronic credit and debit transfers.
