Care home and hospital inspections years out of date, says CQC chief executive The Care Quality Commission has “lost its way” with inspections of care homes, hospitals and other facilities years out of date, its new chief executive has said.
He said he is adopting a “truth and reconciliation” approach to turn the regulator’s fortunes around, including writing to all staff asking for feedback, and he also wants to appoint four new chief inspectors – one each for hospitals, social care, GPs and mental health – while giving patients a bigger voice.
Sir Julian, who became chief executive in December, said the culture at the CQC had been poor and he stressed “how vital it is to have a positive, open culture and psychological safety within any health and care organisation”.
Reflecting on his own experience with the care system after breaking his neck and arm in a cycling accident in 2011, Sir Julian said: “After I was discharged the cracks between different services became more evident.
The Health and Social Care Committee heard last month that concerns being flagged to the CQC by healthcare staff and members of the public were going months without a response, with a backlog of about 5,000 notifications.
