Concerns flagged to CQC go months with no response because of backlogs, MPs told Backlogs at the Care Quality Commission (CQC) mean some concerns being flagged to the watchdog are going months without a response, MPs have heard.
Sir Julian said: “The Dash review was very clear that poor operational performance is impacting our ability to ensure that health and social care services provide people with safe, effective, compassionate and high quality care.
Sir Julian also told MPs that clearing “backlogs of what we call notifications and information of concern” is a key priority for the CQC.
“These are both requirements of providers to notify us of major issues and incidents and changes, and it’s also the opportunity for people to contact the CQC with major issues of concern,” he added.
The organisation’s new chief executive said staff have told him they believe a new IT system that was rolled out last spring is not fit for purpose and preventing them from doing their job.
