Separate data published last month found that Monzo, which is now the UK’s seventh-largest bank with some 11 million customers, gained more than 5,000 customers via the Current Account Switch Service between July and September last year.
JP Morgan’s Chase has overtaken Monzo as Britain’s favourite bank, as digital providers continue to outperform the high street giants, according to a survey of thousands of banking customers.
Chase UK’s chief executive Kuba Fast, said: “Our focus at Chase is on providing our customers with an exceptional experience at every opportunity, so we’re delighted to be recognised by our customers for the quality of our service.”.
Royal Bank of Scotland (RBS) was at the bottom of the key ranking for another year, with 46% of customers likely to recommend its personal current account to friends and family.
The CMA made it compulsory for large banks and building societies to take part in the surveys, which go to about 1,000 customers in Britain and 500 customers in Northern Ireland for each provider.
