Separate data published last month found that Monzo, which is now the UK’s seventh-largest bank with some 11 million customers, gained more than 5,000 customers via the Current Account Switch Service between July and September last year.
Royal Bank of Scotland (RBS) was at the bottom of the key ranking for another year, with 46 per cent of customers likely to recommend its personal current account to friends and family.
Chase UK’s chief executive Kuba Fast, said: “Our focus at Chase is on providing our customers with an exceptional experience at every opportunity, so we’re delighted to be recognised by our customers for the quality of our service.”.
JP Morgan, which is America’s largest bank, recent revealed it generated an income of $14 billion (£11.1 billion) over the final three months of 2024, 50 per cent higher than the previous year.
In Northern Ireland, Monzo was the top bank for overall service quality, followed by Starling Bank and Nationwide.
