EDF Energy complaints: how to contact customer services
EDF Energy complaints: how to contact customer services
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We explain how to effectively contact EDF Energy to make a complaint to customer services. Copy link. twitter. facebook. whatsapp. It can be hard to get your complaint heard, and even harder to get it resolved. Below, we have explained everything you need to know to effectively complain to EDF Energy, including the relevant addresses and social media pages.
To file a complaint to EDF Energy directly, you can:. It used to be worthwhile sending a letter to the CEO marked “private and confidential”, but this isn’t as effective as it used to be now that so many people use it. However, the chief executive of EDF Energy, Simone Rossi, can be contacted on.
Simone.Rossi@edfenergy.com. Complaining on social media can be effective. On X, EDF can be found at @edfenergy. You can also complain via EDF’s Facebook page. If your complaint hasn’t been resolved in eight weeks, then you can make a formal complaint to the energy ombudsman service.
This is a free, impartial service for energy consumers. It will investigate customer complaints and its decision is binding, so EDF would have to pay up if it found in the customer’s favour. Call: 0330 440 1624 or write to Energy Ombudsman, P.O. Box 966, Warrington, WA4 9DF.
